Privacy Policy for Howe Hill Flowers

Effective Date: 15-05-2026
Last Updated: 17-05-2026

At Howe Hill Flowers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, make an enquiry, or otherwise interact with us.

This policy has been prepared in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Who We Are

Howe Hill Flowers is a boutique florist and floral design studio based in West Cork, Ireland, offering floral arrangements, wedding flowers, event floristry, workshops, and online flower orders. (Howe Hill Flowers)

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Email: hello@howehillflowers.ie (Howe Hill Flowers)
Website: www.howehillflowers.ie

2. What Information We Collect

We may collect and process the following personal information:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Wedding or event details

  • Order and payment information

  • Any information you submit through contact forms, enquiries, or newsletter sign-ups

  • Technical information such as IP address, browser type, and website usage data via cookies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil flower orders

  • Respond to enquiries and wedding/event requests

  • Manage bookings and consultations

  • Deliver products and services

  • Send order confirmations and service communications

  • Improve our website and customer experience

  • Send occasional marketing emails or newsletters (only where consent has been provided)

  • Comply with legal or regulatory obligations

4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases for processing your information:

  • Contractual necessity — to fulfil orders or provide services you request

  • Consent — for marketing communications and newsletter subscriptions

  • Legitimate interests — to improve our business, website, and customer service

  • Legal obligations — where required for accounting, tax, or legal compliance

5. Payments

Payments made through our website may be processed securely by third-party payment providers. We do not store or have access to your full payment card details.

We recommend reviewing the privacy policies of any payment provider used at checkout.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand visitor behaviour

  • Measure website traffic and performance

  • Remember user preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

If analytics services such as Google Analytics are used, anonymised usage data may be collected to help improve the website experience.

7. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may occasionally send updates about:

  • Seasonal flowers and products

  • Workshops and retreats

  • Wedding floristry services

  • Promotions or events

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery providers

  • Website hosting or email service providers

  • Professional advisers or accountants

  • Legal or regulatory authorities where required by law

All third parties are expected to handle your information securely and lawfully.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Meet legal, tax, or accounting obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, your information will be securely deleted or anonymised.

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request transfer of your data

  • Lodge a complaint with the Data Protection Commission in Ireland

For more information, visit:
Data Protection Commission Ireland

11. Website Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed completely secure.

12. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For any privacy-related enquiries or requests, please contact:

Howe Hill Flowers
www.howehillflowers.ie
Email: hello@howehillflowers.ie (Howe Hill Flowers)